Yes, she knows. Or had hoped, anyway. "It's good to hear it from you," she says gently. "And I'm proud of you for trying. But I get why it feels scary. When we change, we have to give up the things we used to rely on. Even if they didn't always work, they at least felt like they did..."

One of her hands reaches up to rub the back of her head. It's a subconscious gesture, just like the scarf fidgeting, and when she catches herself doing it, she shoves both hands into her pockets.

"It's better to be scared than ignore your feelings. Trust me, that really doesn't work..."