"Hi, Leonard!" That's a great name, a great accent too, she really likes it probably because it's very easy on the ear. "It's very nice to meet you too. Thank you for taking me in hand, so to speak, I don't know how long I could stand around looking silly before just melting into space." Hope laughs at that but really, she feels so much better having someone to talk to - it's hard being new.

"Where are you from? Do you live here?" The line is slow moving but whenever someone leaves the queue they all sort of shuffle forward.