"I'm not sure how to help you then. The people here are very nice, but..."

Steve's hands are wringing in front of himself, looking between the man and the door he'd come from several times. What to do? He could call for help, but that might put this guy into a bit of a panic and that's the last thing he wants to do. At least he's calm right now. Best for Steve to just play along and be as calm as possible.

Probably?

He has no idea what he's doing.

"A..are you hungry then? Thirsty?"